Payment Terms & Invoicing Policy

All invoices issued by NP IT Solutions must be settled within 10 days from the invoice date. These payment terms are strictly enforced to ensure uninterrupted project execution.
Once a proposal for website development, graphic design, software development, or any digital service is approved, an advance payment of 50% of the total project value is required. This amount must be paid before any work, drafts, or development begins.
The remaining balance, along with any additional approved work outside the original scope, must be paid within 10 days of the final invoice. Any incidental or third-party expenses—including express courier, transportation, or special requests—will be billed separately and are the responsibility of the client.
Clients are required to deposit payments directly into the NP IT Solutions bank account. Collection of cheques or payments is not the responsibility of our team.
If a project remains inactive for 90 days or more due to lack of communication or required materials from the client, the advance payment and committed timelines will be forfeited.

Deposit Requirement for Project Initiation

Projects officially commence only after the advance payment is received and cleared in our account. Until the deposit is confirmed, no development, design, or resource allocation will take place.
Final and intermediate invoices must be paid on time. In case of non-payment beyond 14 days, NP IT Solutions reserves the right to apply an interest charge of 5% above prevailing bank rates.
Failure to comply with payment obligations may result in immediate suspension or termination of services, without further notice.

Service Delivery & Mode of Operation

In rare cases where on-site visits or travel are required, the associated costs will be discussed and approved in advance and included in the project estimate.

Refund Policy

Due to the nature of digital services—where time, expertise, and resources are allocated immediately—refunds are not applicable once work has commenced.
However, if NP IT Solutions is unable to complete a project due to internal reasons, we will communicate transparently with the client and may issue a partial or full refund, depending on the stage of work completed.
For recurring services, all charges are billed in advance and are non-refundable. Cancellation policies for recurring services are outlined below.

Returns Policy

NP IT Solutions does not offer a returns policy. Our services are time-based and customized, and once delivered, they cannot be reversed or returned.

Project & Service Cancellation Policy

Clients may request cancellation before work begins, in which case a full refund of the advance amount will be provided.
If cancellation occurs after work has started, NP IT Solutions reserves the right to charge for the time, resources, and effort already invested.
For projects valued at ₹15,000 or above, cancellations made within 48 hours of the scheduled start date may incur a cancellation fee of up to 30% of the project value or forfeiture of the initial advance, whichever is applicable.
For recurring services, clients must notify us at least 7 days before the next billing cycle to avoid future charges. Services will remain active until the end of the current billing period.

Account Suspension & Termination

Accounts that remain unpaid after due notice may be suspended and scheduled for termination. Once terminated, access to websites, emails, files, and hosting services will be disabled.
In certain cases, accounts may be reinstated before permanent deletion, subject to full payment of outstanding dues and a reconnection fee. Reinstatement is discretionary and not guaranteed.
Annual services such as hosting and domain registrations are billed in advance. Refunds are applicable only for unused full years, if paid for multiple years in advance.

Non-Payment Consequences

Failure to clear outstanding invoices may result in:

• Immediate suspension of all active services
• Website becoming inaccessible or blank
• Termination of FTP, email, and server access
• Permanent deletion of data, emails, and files

Before termination, multiple reminders and suspension notices are issued. Clients are encouraged to contact our accounts team immediately if they believe there is any billing discrepancy. Once a termination notice is issued, payment enforcement is strictly applied.

Post-Suspension Payment Process

To restore services after suspension, all outstanding balances must be paid using cleared funds such as online transfer or direct bank deposit. Delays caused by cheque clearance or postal services are not the responsibility of NP IT Solutions.
These terms apply strictly to credit control and payment management and may differ from individual service-level agreements.

Contact Information

For clarifications regarding these policies, account details, or personal data records, you may contact us:
Phone: +91 96658 19110
Email: npitsolutionsnashik@gmail.com